TERMS OF SERVICE
1. Information About Us
1.1 https://www.reneuskinwellness.com.sg/ is a site operated by Reneu Skin & Wellness Pte Ltd. We
are registered in Singapore under the Business Registration Number 53431087K and with our
registered office at 1 TANJONG PAGAR PLAZA #02-37 SINGAPORE (082001)
2. Service Availability
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore
(“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.
3. Your Status
3.1 By placing an order through our site or on the telephone, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are resident in the Serviced Country.
4. How the Contract is formed between You and Us
4.1 After placing an online order, you will receive an email from us acknowledging that we have
received your order. Please note that this does not mean that your order has been accepted. Your
order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to
acceptance by us, and we will confirm such acceptance to you either during our telephone
conversation or email. The contract between us (“the Contract”) will only be formed when we deliver
the items to you.
4.2 Subject to actual stock availability, item orders may be replaced with alternatives subjected to a
verbal or written confirmation with you. For items that cannot be replaced, we will contact you to
give you the option to cancel. If payment has been made, you will be refunded the amount paid.
4.3 All orders placed online will be fulfilled within 1 business day unless otherwise advised. Business
days exclude Saturday, Sunday and Public Holidays.
4.4 You are obliged to make payment in FULL by the payment option you select when you check out
4.5 Each batch of goods may differ due to manufacturing constraints. In the event if you are not
satisfied with any products, you may return to us within 2 days after delivery. The Product must be
unused in the Original condition and it must not be a pre-order product. Please refer to our refund
policy stated under “Our Refunds Policy”.
5. Our Status
5.1 We may provide links on our site to the websites of other companies, whether affiliated with us
or not. We cannot give any undertaking that the products you purchase from companies to whose
website we have provided a link will be of satisfactory quality.
6. Price and Payment
6.1 The price of any Products will be quoted on our site from time to time, except in cases of obvious
6.2 Our site contains a large number of Products and it is always possible that, despite our best
efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify
prices as part of our dispatch procedures so that, where a Product’s correct price is less than our
stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s
correct price is higher than the price stated on our site we might at our discretion decide to honour
the lower (incorrect) price or either contact you for instructions before dispatching the Product, or
reject your order and notify you of such rejection.
6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after
we have provided you with an email confirmation.
6.4 Coupons are intended for single use and not redeemable upon expiry. Coupons are limited to
one per transaction and are not stackable.
7. Our Refunds Policy
7.1 When you return a Product to us (for instance, because you have cancelled the Contract between
us, or have notified us that you do not agree to any change in these Terms and Conditions or in any
of our Policies, or because you claim that the Product is defective, or you are not satisfied with the
Product), we will examine the returned Product. Provided we are satisfied with the condition of the
Product following our examination, we will either replace the item (if returned owing to a defect) or
provide you with a refund. If you have requested a refund we will usually refund any money received
from you using the same method originally used to pay. We will process the refund as soon as
7.2 Products returned by you because of a defect or within the 1 days cooling-off period will be
refunded in full after delivery costs have been deducted.
7.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall
be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall
have no liability in respect of such shortfall and you shall be bound to pay the price as if the
Products had been delivered in accordance with the Contract.
7.4 The cost of return transportation is at customer’s expense.
8. Our Liability
8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
8.2 Our liability in connection with any Product purchased through our site is strictly limited to the
purchase price of that Product.
8.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.
8.4 In the event that your item is not delivered during the selected time slot, we will try our best to
preserve the product for 24hr. In the event that the customer does not self-collect the product we
will not refund the order payment. Please notify us immediately of any change to your delivery
address, date or time of delivery, or contact number. Any changes in the delivery address or date or
time of delivery after the submission of your order may incur an administrative charge of S$10.00.
8.5 All samples, drawings, descriptive matter and specifications issued by the Company and any
descriptions or illustrations contained in the Company’s catalogues or brochures are issued or
published for the sole purpose of giving an approximate idea of the Goods described in them. They
shall not form part of the Contract and this is not a sale by sample.
8.6 For any reason the Buyer fails to accept delivery of any of the Goods when they are ready for
delivery, or the Company is unable to deliver the Goods on time because the Buyer has not provided
appropriate instructions, documents, licences or authorisations:
a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the
b) the Goods shall be deemed to have been delivered; and
c) the Company may store the Goods until delivery, whereupon the Buyer shall be liable for all
related costs and expenses (including, without limitation, storage and insurance).
9.1 We shall give notice to you either via an e-mail or postal address that you provided to us when
placing an order.
10. Events Outside our Control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any
of our obligations under a Contract that is caused by events outside our reasonable control (“Force
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond
our reasonable control and includes in particular (without limitation) the following:
10.2.1 strikes, lock-outs or other industrial action;
10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war;
10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means
of public or private transport;
10.2.5 impossibility of the use of public or private telecommunications networks; or
10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force
Majeure Event continues, and we will have an extension of time for performance for the duration of
that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to
find a solution by which our obligations under the Contract may be performed despite the Force
11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any
of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise
any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a
waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly
stated to be a waiver and is communicated to you in writing.
12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any
competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or
provision will to that extent be severed from the remaining terms, conditions and provisions which
will continue to be valid to the fullest extent permitted by law.
13. Entire Agreement
13.1 These Terms and Conditions and any document expressly referred to in them represent the
entire agreement between us in relation to the subject matter of any Contract and supersede any
prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any
representation, undertaking or promise given by the other and that nothing may be implied from
anything said or written in negotiations between us prior to such Contract except as expressly stated
in these Terms and Conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other,
whether orally or in writing, prior to the date of any Contract (unless such untrue statement was
made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in
these Terms and Conditions.
14. Our Right to Vary these Terms and Conditions
14.1 We have the right to revise and amend these Terms and Conditions from time to time.
14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order
Products from us, unless any change to those Policies or these Terms and Conditions is required to
be made by law or governmental authority (in which case it will apply to orders previously placed by
you), or if we notify you of the change to those Policies or these Terms and Conditions before we
provide you with the Dispatch Confirmation (in which case we have the right to assume that you
have accepted the change to the Terms and Conditions, unless you notify us to the contrary within
seven working days of receipt by you of the Products).
15. Law and Jurisdiction
15.1 Contracts for the purchase of Products through our site will be governed by the Law of
Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the
non-exclusive jurisdiction of the Courts of The Republic of Singapore.